What to say when you are answering the phone

Алло. Слушаю.

Hello. [I'm listening].

  1. Finding out who's calling

    Простите, кто это говорит?

    Pardon me, who is this?

    Простите, как ваша фамилия?

    Pardon me, what's your (last) name?

  2. Clarifying information about the caller's name

    Повторите, пожалуйста.

    Could you repeat that please?

    Повторите по буквам.

    Could you spell that please?

    Как по буквам?..

    How do you spell?..

  3. Asking for a phone number

    Какой у вас номер телефона?

    What's your telephone number?

    Скажите по цифрам.

    Give it to me one number at a time.

  4. When you need to put the caller "on hold"

    Одну минуту.

    Just a minute, please.

    Сейчас позову.

    I'll go call (him/her).

    He вешайте (не кладите) трубку.

    Don't hang up.
  5. Letting the caller know that the person requested is not available

    Его/Её нет.

    He's/She's not here.

    Он/Она здесь не работает.

    He/She's doesn't work here.

    Он/Она будет

    в понедельник.

    Не/She will be in on Monday.

     в два часа.Не/She will be here at 2:00.
     завтра.Не/She will be in tomorrow.