What to say when you are answering the phone

Алло́. Слу́шаю.

Hello. [I'm listening].

  1. Finding out who's calling

    Прости́те, кто э́то говори́т?

    Pardon me, who is this?

    Прости́те, как ва́ша фами́лия?

    Pardon me, what's your (last) name?

  2. Clarifying information about the caller's name

    Повтори́те, пожа́луйста.

    Could you repeat that please?

    Повтори́те по бу́квам.

    Could you spell that please?

    Как по бу́квам?..

    How do you spell?..

  3. Asking for a phone number

    Како́й у вас но́мер телефо́на?

    What's your telephone number?

    Скажи́те по ци́фрам.

    Give it to me one number at a time.

  4. When you need to put the caller "on hold"

    Одну́ мину́ту.

    Just a minute, please.

    Сейча́с позову́.

    I'll go call (him/her).

    He ве́шайте (не клади́те) тру́бку.

    Don't hang up.
  5. Letting the caller know that the person requested is not available

    Его́/Её нет.

    He's/She's not here.

    Он/Она́ здесь не рабо́тает.

    He/She's doesn't work here.

    Он/Она́ бу́дет

    в понеде́льник.

    Не/She will be in on Monday.

     в два часа́.Не/She will be here at 2:00.
     за́втра.Не/She will be in tomorrow.